FAQs

Frequently Asked Questions (FAQs) - Marty's Furniture

At Marty's Furniture, we strive to provide the best shopping experience. Below are answers to common questions regarding our shipping, returns, and policies.

Shipping & Delivery

Do you offer free shipping?

Yes! Enjoy Free Shipping on all orders.

What are the shipping and processing times?

Order Cut-Off Time: 5 PM (GMT-05:00) Eastern Standard Time (Toronto)
Handling Time: 5-5 business days (Monday to Friday)
Transit Time: 3-9 business days (Monday to Friday)
Shipping Carrier: Frontier Supply Chains Solutions

Can I change my shipping address after placing an order?

Address changes are only possible within 24 hours of placing an order.
Once an order is in transit, we cannot modify the address.
To request a change, contact sales@martysfurniture.ca or call +1 (437) 218-5981.

Do you ship to multiple addresses?

No. Each order is shipped to a single address. To ship to multiple locations, please place separate orders.

What happens if I enter an incorrect address?

If a package is returned due to an incorrect address, the customer is responsible for reshipping costs.

What if my order is delayed?

While we aim for timely delivery, delays may occur. If your order is delayed beyond 11 business days, we will contact you.

How can I track my order?

Once your order has shipped, we will provide a tracking number to monitor the progress.

What should I do if my package is damaged?

If the package is visibly damaged, please refuse delivery and contact our support team immediately.
If you receive a damaged package, contact us with a photo or video of the damage for prompt resolution.

Returns & Refunds

What is your return policy?

We offer a 30-day return policy from the delivery date.

How do I return an item?

Contact Us – Email sales@martysfurniture.ca with your order number and reason for return.
Receive Instructions – We will send return authorization and details.
Package the Item – Securely pack the item in its original packaging with accessories and documents.
Attach Shipping Label – We will provide a prepaid return shipping label.
Ship the Package – Drop off at the designated courier service.

Are there any return costs?

Defective/Damaged Products: Free return.
Change of Mind: Free return.

What items are eligible for return?

Items must be unused, unassembled, and in original condition.
Original packaging and proof of purchase are required.

How long does it take to process a return?

Return Processing: Within 5 days of receiving the item.
Refund Issuance: Within 10 days after inspection.

How will I receive my refund?

Refunds will be issued to the original payment method in CAD ($).

Can I return custom-made furniture?

Custom and made-to-order furniture cannot be returned unless defective.

What if my refund is delayed?

Check your bank account.
Contact your credit card provider (processing delays may occur).
Contact your bank.
If issues persist, email us at sales@martysfurniture.ca.

Damages & Problems

What should I do if I receive a defective item?

Inspect your order upon arrival.
Report damages, defects, or incorrect items immediately.
Send a photo or video of the issue for quick resolution.

Will I receive a replacement for defective items?

Yes. We will replace defective items with an identical model of the same size.

How do I get reimbursed for a return?

Once we receive and inspect your return, we will send a confirmation email.
If approved, refunds will be processed within 10 days.

For any further questions, please contact us at sales@martysfurniture.ca. We are happy to assist you!

Showroom: 565 Otto Road, Mississauga, ON.

Hours: 10 am - 5 pm EST

Phone: +14372185981

Email: sales@martysfurniture.ca