Shipping Policy

At Marty's Furniture, we're committed to delivering your order in a timely, reliable, and transparent way. This policy explains where we ship, what it costs, and what to expect after you place an order.

Where we ship

We ship across Canada to all 10 provinces and 3 territories.

We don't currently ship internationally, to P.O. boxes, or to freight-forwarding addresses.

What shipping costs

Free. On every order, anywhere in Canada. No minimum.

There are no regional surcharges and no order thresholds. The price you see on the product page is the price you pay at checkout.

White Glove Delivery

Standard delivery brings your order to your door. If you'd like it carried inside, unpacked, assembled, and the packaging taken away, we offer White Glove Delivery for $125 in the Greater Toronto Area. Request it at checkout, or email us after you order.

Handling time

Orders are processed and dispatched within 1 business day of payment being confirmed. Processing takes place Monday to Friday. Orders aren't processed on weekends or statutory holidays.

Delivery timeframes

Estimated delivery after dispatch:

• Most of Canada — 5–8 business days
• Yukon, Northwest Territories, and Nunavut — 7–11 business days

Within the Greater Toronto Area we deliver with our own team. Everywhere else ships by courier.

These are estimates, not guarantees. Remote and northern communities may take longer — if we expect a significant delay on your order, we'll contact you.

Large items

For sofas, sectionals, beds, dining tables, and other large furniture, we coordinate a delivery window with you before dispatch. Someone 18 or older must be present to accept delivery.

We recommend measuring doorways, stairwells, and elevators before ordering to confirm the piece will fit.

Delivery damage

Inspect your order at the time of delivery. If a piece arrives damaged, note it on the delivery slip and email photos to sales@martysfurniture.ca within 7 days of delivery so we can arrange a replacement or refund at no cost to you.

Tracking

Once your order ships, you'll receive a confirmation email with tracking information. For GTA deliveries, we'll contact you directly to schedule your delivery window.

Questions

Email sales@martysfurniture.ca or call (437) 218-5981.

Our team is available Monday to Friday, 10am to 5pm ET.