Frequently Asked Questions
Find answers to common questions about our products and services.
We aim to process all orders within 1–3 business days (Handling Time). Once shipped, delivery typically takes 3–7 business days (Transit Time) depending on your location.
Orders placed after 5:00 PM (EST) will begin processing the following business day.
Yes, we offer free shipping on most orders over $1000. For orders under this amount, shipping rates are calculated at checkout based on your delivery address.
Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to the carrier’s website.
We offer a 30-day return policy on most items. To be eligible, items must be in their original packaging and unused condition.
We do not charge any restocking fees for eligible returns.
Once we receive and inspect your returned item, we will process your refund within 5–7 business days. The credit will be applied to your original method of payment.
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as secure options like Shop Pay, Google Pay, and Apple Pay.
Yes, our website uses SSL (Secure Sockets Layer) encryption to ensure that all personal and payment information is transmitted securely.
Yes, our showroom is located at:
565 Otto Road., Mississauga
Mon - Fri: 10am - 6pm
Sat - Sun: 11am - 5pm