Warranty Policy
At Marty’s Furniture, we stand behind the quality of our products and are committed to ensuring customer satisfaction.
Warranty Coverage
We offer a limited warranty of 6 to 12 months, depending on the product.
This warranty covers:
- Manufacturing defects
- Structural issues affecting the functionality of the product
Warranty coverage begins from the date of delivery.
What Is Not Covered
This warranty does not cover:
- Normal wear and tear
- Damage caused by misuse or improper use
- Improper assembly or installation
- Damage resulting from failure to follow product care instructions
- Accidental damage or neglect
Eligibility
This warranty applies only to products purchased directly from Marty’s Furniture website.
Products purchased through third-party sellers or marketplaces are not covered under this policy and must be handled through the original seller.
Warranty Claim Requirements
To submit a warranty claim, customers must provide:
- Order number
- Clear photos showing the issue
- A brief description of the problem
Additional information may be requested if necessary to process the claim.
How to Submit a Claim
To initiate a warranty claim, please contact our support team:
Email: sales@martysfurniture.ca
Phone: +1 (437) 218-5981
Contact Form: Available on our website
Resolution
If your claim is reviewed and approved, we may offer one of the following solutions depending on the nature of the issue:
- Repair of the product
- Replacement of the product or defective part
- Partial or full refund
All resolutions are determined at our discretion based on the specific case.
Geographic Scope
This warranty is valid for orders delivered within Canada only.
Additional Information
- Warranty claims must be submitted within the applicable warranty period
- This warranty is non-transferable and applies only to the original purchaser
- This policy does not limit any rights you may have under applicable consumer protection laws